Year-End Accomplishments

Nashville Electric Service is dedicated to being a good corporate citizen, to facilitating growth, and to supporting the economic and environmental health and infrastructure of our region.  To meet these goals, NES employees complete many tasks on a daily basis.

The following list of accomplishments, both large and small, for 2006-2007 includes achievements from every area of the organization: 

• Site work at Forest Hills Substation (grading, drainage, landscaping)
• Construction of a screening wall and removal of two lattice towers at Central Substation
• Design plans and construction of a 69kV duct bank for the Rolling Mill Hill development
• Implemented a process to document the maintenance of street lights along main thoroughfares
• Electrical construction on 67 subdivision phases, 3,055 commercial services, and 3,784 residential services
• Worked:
  • 4,374 private light maintenance orders
  • 990 private light install orders
  • 6,528 street light maintenance orders
  • 472 damage claims
  • 1,567 meter removal orders
  • 277 flat rate account orders
  • 1,958 system maintenance work orders
• Trimmed 1,603 circuit miles of line
• Answered more than 9,500 calls to the Vegetation Management Hotline
• Electrical designs for 76 subdivisions, 42 multi-unit projects, and 6 road widenings
• Connected the first Generation Partners commercial customer to the NES electric grid via solar panels
• Exceeded our two-hour goal for reconnecting customers by 29 minutes
• Installed an automated meter routing system and dispatching system to improve efficiency
• Maintained a high residential customer satisfaction rating of 86%
• Implemented recommendations from customer focus groups and surveys, including using Customer Relations “leads” to handle contractor calls, and exploring a new phone system and online billing options
• Answered approximately 1.3 million incoming phone calls in the Call Center
• Implemented a kiosk bill payment option at Exxon and Dollar General Stores
• Three PRSA Parthenon Awards for the annual report, kiosk multicultural campaign, and the redesigned “NES News” as well as a Communicator Award for the annual report
• Financial support to more than 50 community organizations
• Regular safety meetings at all levels of the organization
• Implemented a new version of the PeopleSoft HR/payroll program
• Nashville Bar Association award for accomplishments in the Minority Opportunities Program for the 12th consecutive year