Pay My Bill

Pay Online
Register for NES E-bill to pay online using your bank account.  Or, make a one-time payment with a credit/debit card.

Pay By Phone
Use a credit/debit card or electronic check to pay your bill by phone.

Pay with Cash
Choose from over 20 area Tiger Market locations.

Pay at an Authorized Payment Agency
Authorized Payment Agents are approved by NES to accept payments.

Pay by Mail
Send the payment stub at the bottom of your bill, along with a check or money order to Nashville Electric Service, 1214 Church Street, Nashville, TN 37246

Pay in Person
Main Office - 1214 Church Street (M-F from 8-6 p.m.)
North Nashville - 9th and Monroe Street (M-F from 9-6 p.m.)

To enter our main office from Church Street, park in front or on the right side of the building and come through the middle doors labeled Customer Lobby. If you use the night depository include a payment stub to ensure it is applied to the correct account.

Bill Paying Services

• Budget Billing
  Take the surprise out of your monthly bill and pay the same amount each month.
• Nashville Electric Automatic Transfer (NEAT)
  Your bill is automatically deducted from your bank account each month.
• Summary Billing
  Keeping track of multiple accounts can be difficult. Handle them all with one easy payment.
• Third Party Notification
  Sometimes all you need is a simple reminder to pay your bill.

If You Don't Pay

Cut-off Notices
We don't like turning off anyone's service, but we will disconnect electricity for non-payment.

Reconnection of Service
You will be charged a reconnection fee to restore service.

Billing Period

Once service is established, you will be billed monthly. The billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage. The bill will clearly indicate that the amount is estimated.

Meter Accuracy

If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Service at 615-736-6900. There is a $30 test charge unless the meter is found to be incorrect. Learn more: Read My Meter.