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New Federal Guidelines for Utilities

In August 2010, NES adapted its procedures to comply with the federal government’s FACT (Fair and Accurate Credit Transactions) Act, sometimes known as the “Red Flag” rule.  The Red Flag rule requires NES to take additional steps to protect customers from identity theft.   

You may still sign up for service by phone or in person.  However, two current forms of identification are required. 

  • One must be U.S. government issued (or a political subdivision thereof)
  • One must include a photograph

Acceptable forms of ID include a driver's license, social security card, passport and birth certificate. 

A credit check may also be performed if you do not wish to pay a deposit.  NES will run the identity and credit checks through a major consumer reporting agency (CRA).

If a problem is indicated by the CRA, electric service will be delayed until further proof of identity can be established.  You may be asked to come in person to NES offices in order to establish service.

 

NES values your relationship and pledges to do all we can to protect your personal information.  For more information about this rule, visit www.ftc.gov/os/statutes/fcrajump.shtm.