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Federal Guidelines for Utilities

The federal government’s Fair and Accurate Credit Transactions (FACT) Act, sometimes known as the “Red Flag” rule, requires utilities to take additional steps to protect customers from identity theft.

To sign up for service, two current forms of identification are required. Acceptable forms of ID include a driver's license, social security card, passport and birth certificate.   

  • One must be U.S. government issued (or a political subdivision thereof)
  • One must include a photograph

A credit check may also be performed if you do not wish to pay a deposit. NES will run the identity and credit checks through a major consumer reporting agency (CRA).

If a problem is indicated by the CRA, electric service will be delayed until further proof of identity can be established. You may be asked to come in person to NES to establish service.

NES values your relationship and pledges to do all we can to protect your personal information.