Communications Process Our goal is to keep customers informed all throughout the tree trimming process - from the planning phase until the work is complete. - Postcards are mailed to inform customers that trimming is schedule in their area.
- Customers are contacted by phone to notify that planning work will begin in their neighborhood.
- Work planners and NES Senior Utility Arborists survey each property and identify the necessary trimming and brush or tree removals. A fluorescent green or yellow dot is used for trimming, and red paint, a red X, or a yellow ribbon is used for removals.
- Work planners meet with homeowners individually to explain the work that needs to be done and to discuss any concerns. If a work planner cannot reach the owner, a door hanger is left detailing what trimming or removals will occur.
- Customers can call the tree trimming hotline number, 615-695-7400, with any questions or for more information.
- Customers are contacted by phone that trimming work will begin.
- Each tree trimming crew has a designated contact person wearing a bright yellow vest with "Customer Contact" across the back. Customers can discuss any issues with the contact person, and their concerns will be forwarded to the appropriate person.
- If tree replacements are requested, those will be planted during the planting season between November and April.
Learn more about NES' Process for Tree Trimming in your Neighborhood.
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