Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.
Power Outage Reporting
- Call 615-234-0000.
- Text "OUT to 637797 (NESPWR).
- Log into My Account.
Customer Relations Call Center - 615-736-6900
(Monday-Friday 6 a.m. to 9 p.m., Saturday 7 a.m. to 5 p.m., Closed Sunday)
Tree Trimming Hotline - 615-695-7400
(Monday-Friday 7:30 a.m. to 3:30 p.m.)
We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form.
Main Office - 1214 Church Street
Monday-Friday, 8 a.m. to 6 p.m.
(Monday-Friday, 8 a.m. to 5 p.m.)