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Common Questions

Are tree crews working in my neighborhood?
You will receive a postcard, voicemail message and/or notice on your door when crews are scheduled to work in your neighborhood. Communication is a crucial element, and we will make every attempt to keep you informed throughout the process. If you have questions, call our tree trimming hotline at 615-695-7400.

Why does NES trim trees?
Our tree program is key to preventing power outages and providing you with the most reliable service possible. Since the program began, tree-related outages have dropped significantly.

How are trees trimmed?
Our goal is to keep trees healthy while making sure they don’t interfere with power lines. Learn more about our trimming guidelines

Who cleans up the debris after trimming?
During normal trimming, our contractors will remove and/or chip tree limbs and debris from your property. However, NES does not remove tree debris caused by a storm or emergency situation. Crews may need to cut broken and uprooted trees to make repairs to our lines, but it is the responsibility of the property owner to remove the storm debris.

Will NES ever cut down a tree?
Trees growing directly under or close to power lines can be difficult to trim. In some cases, it is best to remove the tree. Learn more about our tree replacement program.

Where should I plant trees to avoid future problems?
Trees grow to varying heights. Before planting, visualize the height and spread of a mature tree in relation to nearby power lines. Follow our minimum planting clearances to avoid future tree trimming.

Can NES legally trim trees?
Courts in Tennessee support a public utility's right to trim and remove trees, both within and outside of the right-of-way. According to the Municipal Electric Plant Law of 1935 and the Metro Charter, Appendix III, Article 42, NES has the power to purchase, construct, maintain and improve the electric system and to "do all acts and things necessary and convenient" to carry out the power given.

Who can I contact for additional questions? 
Call our tree trimming hotline at 615-695-7400 (Monday-Friday, 7:30 a.m. to 3:30 p.m.).