Billing & Payment
*Fees are charged by the payment vendors.
Bill Pay Programs
NES offers several programs to help you pay your bill. Choose what's right for you.
Cut-Offs & Reconnects
If your account is past due, you will receive a disconnect notice on your bill that clearly indicates when payment is required. Service may be disconnected any time after the first notice expires. Learn about our reconnection fees.
The monthly billing period is no less than 28 days and no more than 34 days, unless there are unusual circumstances between two regularly scheduled meter readings. If we are unable to read your meter we may estimate your usage, but your bill will clearly indicate that the amount is estimated.
If you believe your meter isn't working properly it can be tested for accuracy. Call Customer Service at 615-736-6900. There is a $49 test charge unless the meter is found to be incorrect.
Access the most recent NES inserts included in your monthly bill.