Start, Stop and Transfer Service

Start Service

Call 615-736-6900. At the prompt, press 3 to reach an advisor.

To sign up in person, visit our office at 1214 Church Street (M-F, 8 a.m. to 6 p.m.) and enter the middle door labeled Customer Lobby. See our Holiday Schedule for closings.


You will need your company's tax identification number and contact information for the owner/president. In the case of a sole proprietorship, a photo ID is also required.

Transfer Service

To transfer NES service to a new address, call 615-736-6900. At the prompt, press 3 to reach an advisor.  

Connection Fees

The connection fee on your first bill is non-refundable and covers administrative start-up costs when service is started or transferred. The following charges apply:

  • If power is on - $15
  • If power is off - $30 (future day) or $45 (same day)

Security Deposit

NES requires a security deposit based on a projected two month bill before service can be connected. Commercial deposits will be held for a minimum of 36 months. Your deposit is refunded automatically to your bill after satisfactory payment history is established (i.e. no disconnections, no more than one returned payment and no more than two disconnect notices) or upon termination of service.


Interest is paid on all deposits that are held for one year. These deposits accrue simple interest on the principal at a rate determined on the first working day of each year. The rate is equivalent to the one year Treasury Bill, published by the Federal Reserve, minus 175 basis points rounded off to the nearest half percent. In the event of a negative interest calculation, the minimum interest rate is 0.5 percent. That interest is then credited to your account.


The security deposit can be waived with one of the following:

  • Proof of adequate financial information or satisfactory payment history for the last 12 months of service from any gas or electric utility (i.e. no disconnections, no more than one returned payment and no more than two disconnect notices).
  • Irrevocable Letter of Credit posted for a minimum of three years and executed by a local bank.
  • Indemnity Bond posted for a minimum of three years and executed through an insurance company.

Stop Service

Call 615-736-6900. At the prompt, press 3 to reach an advisor. Be sure to contact us in advance to ensure billing is stopped at the appropriate time.

Transmission Facility Connection Requirements

Facility Connection Requirements on the NES transmission system, 100kV and above, are designed to promote safety and reliability and ensure compliance.