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Pay My Bill

  • NES E-Bill
    Receive your bill and pay online for free using your checking or savings account. Login to My Account to enroll. Set up AutoPay, text payments or sign up for text reminders to schedule a payment. Payments made after 1 p.m. Central will post the next business day.
  • One-time Payment
    Pay your bill with a card or checking account, no login required. You will need your NES account number. The service provider charges a convenience fee of $2.25. Payments made after 1 p.m. Central post the next business day.
  • Pay by Phone
    Pay your bill with a card or checking account. You will need your NES account number, or set up EZ-PAY’s Fast Track to save your account and payment information. The service provider charges a convenience fee of $2.25. Payments made after 1 p.m. Central will post the next business day.
  • Pay in Your Neighborhood
    You can pay your bill at area Kroger and Walmart stores. You will need your NES account number. The service provider charges a convenience fee of $1.50-2.00. Payments made before 9 p.m. Central will post the next business day.
  • Automatic Transfer (NEAT)
    Enroll in NEAT to have your payment automatically withdrawn from your bank account each month on the due date. This is separate from the AutoPay feature in E-bill. Complete this application to register.
  • Pay by Mail
    Pay your bill by check or money order. Please include the bill stub with your payment in the envelope provided. Mail to Nashville Electric Service, P O Box 305099, Nashville, TN 37230-5099.
  • Pay in Person
    Pay your bill by cash, check or money order with a teller in the NES Customer Lobby, Monday through Friday, 8 a.m. to 6 p.m.

Bill Pay Programs

NES offers several programs to make it easy to manage your monthly bills. Choose what’s right for you.

Need Assistance?

There are a number of agencies who offer assistance with utility bills. Click here, or call 211 for more information.

Cut-off and Reconnect

If your account is past due, you will receive a disconnection notice on your bill that clearly indicates when payment is required. Service may be disconnected at any time after the first notice expires. If you are unable to pay before the notice expires, contact us to see if you are eligible for a payment extension. If your service is disconnected, payment of your overdue balance is required before power can be restored. Be sure to call Customer Relations at 615-736-6900 before 6 p.m. to avoid higher after-hours fees.

Normal reconnection at the meter
  • $36 residential, $60 commercial (before 6 p.m. M-F, before 5 p.m. Saturday)
  • $128 (6 p.m. to 10 p.m. M-F)
  • $175 (after 10 p.m. M-F, after 5 p.m. Saturday, Sundays and holidays)
Reconnection at the pole
  • $191 (before 6 p.m.)
  • $287 (after 6 p.m.)
Weather Related Exceptions
Service to residential customers will not be disconnected for non-payment if the heat index is predicted to be higher than 102 degrees, or if the high temperature is projected to be below 32 degrees. NES uses the forecast for Nashville, 37217 at www.noaa.gov to determine if disconnection should be suspended.