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Moving

Here is the information you need to start, stop or transfer electric service. Please contact us at least one business day in advance.

Phone with a colorful screen
Call Customer Relations, Monday – Friday 6 a.m. to midnight and Saturday 7 a.m. to 5 p.m.
Graphics of a passport, birth certificate, and ID card
In Person
Or visit our office at 1214 Church St., Monday - Friday 8 a.m. to 6 p.m. Please bring a photo ID.
  • Residential
  • Commercial
  • Start
    Welcome to NES. Our mission is to provide you with safe, reliable service, in a financially responsible way. We will strive to exceed your expectations.

    To protect our customers and comply with federal guidelines, NES requires two forms of identification to establish a new account, such as a driver’s license, social security number, and passport. Click here to learn more. NES values your relationship and pledges to do all we can to protect your personal information.

    NES requires a security deposit of $250 before service can be connected. New customers can waive the deposit with a successful credit check. If required, the deposit is automatically credited to your account after 12 months of satisfactory payments. Satisfactory payment history is no more than two disconnect notices, one returned payment and no disconnections. *Please note: Credit/debit cards are not accepted in the customer lobby. 

    A connection fee will be charged on the first bill.

  • Stop

    If you are moving and need to cancel service altogether, NES will take a final reading from your meter during regular business hours, Monday – Friday. Please provide a forwarding address and allow up to two business days to complete your request.

  • Transfer
    Your account balance must be current to transfer your service to another location. The start date for your new service doesn’t have to be the same as the turn-off date at your former address. You can keep your old account open for up to 60 days. A connection fee will be charged on the first bill for the new location.
  • Start
    Welcome to NES. Our mission is to provide you with safe, reliable service, in a financially responsible way. We will strive to exceed your expectations.

    You will need your company’s tax identification number and contact information for the owner/president or partners.

    NES requires a non-transferable cash deposit or satisfactory guarantee before service is supplied. The amount of the deposit or guarantee will be equal to twice the average monthly bill, if known, or as estimated by NES. The deposit will be held for a minimum of 36 months. It is automatically credited to the account after satisfactory payment history has been established (i.e. no more than two disconnect notices, one returned payment and no disconnections), or when you close your account.

    Interest will be paid on all deposits held by NES if the deposit is held one year. All deposits will accrue simple interest on the principal at a rate determined on the first working day of each year. The rate will be equivalent to the one year Treasury Bill (published by the Federal Reserve at www.federalreserve.gov) minus 175 basis points rounded off to the nearest half percent. In the event of a negative interest rate calculation, the minimum interest rate will be 0.5 percent. The interest will be credited to the customer’s account. The deposit balance including credited interest is subject to review by the customer and NES.

    You can waive the security deposit with one of the following:
    • An Irrevocable Letter of Credit: This must be executed by a local bank in the amount of cash deposit.
    • An Indemnity Bond equal to the normal cash deposit. Minimum bond is $1,000.
    • Proof of satisfactory payment history from any gas or electric utility for the past 12 months
    • Proof of adequate financial credentials, such as a Fitch or Standard and Poors Rating, or Dunn and Bradstreet or Morningstar reports. NES reserves the right to determine if the credentials are acceptable.

    A connection fee will be charged on the first bill.

    Facility Connection Requirements on the NES transmission system, 100kV and above, are designed to promote safety and reliability and ensure compliance.

  • Stop

    NES will take a final reading from your meter during regular business hours, Monday – Friday to discontinue billing. Please allow up to two business days to complete your request.

  • Transfer
    Your account balance must be current to transfer your service to another location. The start date for your new service doesn’t have to be the same as the turn-off date at your former address. You can keep your old account open for up to 60 days. A connection fee will be charged on the first bill for the new location.

    Deposits on commercial and industrial accounts may be transferred if the peak demand is less than or equal to 50 kW. For services larger than 50 kW, an additional deposit may be required.

Connection Fees:

The non-refundable connection fee on your first bill is to offset the administrative costs associated with your new account. The following charges apply:
  • Residential - $20
  • Commercial - $32

  • Holiday Schedule:

    Our offices will be closed on the following days:

    New Year's Day
    Friday, January 1
    MLK Day
    Monday, January 18
    Good Friday
    Friday, April 2
    Memorial Day
    Monday, May 31
    Independence Day
    Monday, July 5
    Labor Day
    Monday, September 6
    Thanksgiving
    Thurs.-Fri. November 25-26
    Christmas
    Thurs.-Fri. December 23-24
    **New Year’s Day
    Friday, December 31