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Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Report an Outage

24 hrs/7 days
Customer Relations

Monday - Friday, 6 a.m. to midnight
Saturday, 7 a.m. to 5 p.m.
Tree Trimming

Monday - Friday, 7:30 a.m. to 3:30 p.m.
We respond to customer emails within 1 to 2 business days. Submit your request through our online contact form.
In Person
Customer Lobby, 1214 Church Street
Monday - Friday, 8 a.m. - 6 p.m.
Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246

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 Seven days a week, 6 a.m. - 10 p.m. 

2024 Holiday Schedule: Offices Closed

 New Year’s Day   Monday January 1, 2024
 Martin Luther King Jr. Day  Monday January 15, 2024
 Good Friday  Friday March 29, 2024
 Memorial Day  Monday May 27, 2024
 Juneteenth  Wednesday June 19, 2024
 Independence Day  Thursday July 4, 2024
 Labor Day  Monday September 2, 2024
 Thanksgiving  Thursday-Friday November 28-29, 2024
 Christmas Eve   Tuesday December 24, 2024
 Christmas   Wednesday  December 25, 2024

TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit

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