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Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Report an Outage

24 hrs/7 days
Customer Relations

Monday - Friday, 6 a.m. to midnight
Saturday, 7 a.m. to 5 p.m.
Tree Trimming

Monday - Friday, 7:30 a.m. to 3:30 p.m.
We respond to customer emails within 1 to 2 business days. Submit your request through our online contact form.
In Person
Customer Lobby,  1214 Church Street
Monday - Friday, 8 a.m. to 6 p.m.

Enbright Credit Union

Donelson, 2340 Jackson Downs Blvd.

Hendersonville, 270 Indian Lake Blvd.

Monday, Tuesday, Thursday, Friday, 7:30 a.m. to 4:30 p.m.

Wednesday, 8 a.m. to 4:30 p.m.

Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246

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 Seven days a week, 6 a.m. - 10 p.m. 

2022 Holiday Schedule: Offices closed

 New Year’s Day   Friday December 31, 2021
 Martin Luther King’s Birthday  Monday January 17, 2022
 Good Friday  Friday April 15, 2022
 Memorial Day  Monday May 30, 2022
 Juneteenth  Monday June 20, 2022
 Independence Day  Monday July 4, 2022
 Labor Day  Monday September 5, 2022
 Thanksgiving  Thursday-Friday November 24-25, 2022
 Christmas Eve  Friday December 23
 Christmas  Monday  December 26

TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit

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