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Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.

Report an Outage

24 hrs/7 days
Customer Relations

Monday - Friday, 6 a.m. to midnight
Saturday, 7 a.m. to 5 p.m.
Tree Trimming

Monday - Friday, 7:30 a.m. to 3:30 p.m.
We respond to customer emails within 1 to 2 business days. Submit your request through our online contact form.
In Person
Customer Lobby,  1214 Church Street
Monday - Friday, 8 a.m. to 6 p.m.

Enbright Credit Union

Donelson, 2340 Jackson Downs Blvd.

Hendersonville, 270 Indian Lake Blvd.

Monday, Tuesday, Thursday, Friday, 7:30 a.m. to 4:30 p.m.

Wednesday, 8 a.m. to 4:30 p.m.

Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246

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 Seven days a week, 6 a.m. - 10 p.m. 

2021 Holiday Schedule: Offices closed

 New Year’s Day 2021  Friday January 1
 Martin Luther King Jr. Day  Monday January 18
 Good Friday  Friday April 2
 Memorial Day  Monday May 31
 Independence Day  Monday July 5
 Labor Day  Monday September 6
 Thanksgiving  Thursday-Friday November 25-26
 Christmas  Thursday-Friday December 23-24
 *New Year’s Day 2022  Friday December 31

TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit

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