Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.
Email
We respond to customer emails within 1 to 2 business days. Submit your request through
our online contact form.
In Person
Customer Lobby, 1214 Church Street
Monday - Friday, 8 a.m. to 6 p.m.
Monday - Friday, 8 a.m. to 6 p.m.
Enbright Credit Union
Donelson, 2340 Jackson Downs Blvd.
Hendersonville, 270 Indian Lake Blvd.
Monday, Tuesday, Thursday, Friday, 7:30 a.m. to 4:30 p.m.
Wednesday, 8 a.m. to 4:30 p.m.
Mail
Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246
Nashville Electric Service
1214 Church Street
Nashville, TN 37246
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Seven days a week, 6 a.m. - 10 p.m.
2021 Holiday Schedule: Offices closed
| New Year’s Day 2021 | Friday | January 1 |
| Martin Luther King Jr. Day | Monday | January 18 |
| Good Friday | Friday | April 2 |
| Memorial Day | Monday | May 31 |
| Independence Day | Monday | July 5 |
| Labor Day | Monday | September 6 |
| Thanksgiving | Thursday-Friday | November 25-26 |
| Christmas | Thursday-Friday | December 23-24 |
| *New Year’s Day 2022 | Friday | December 31 |
TVA Complaint Resolution
TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit tva.com/complaintresolution.Have a question? Let us help. Click here to view a list of FAQs.