We’re upgrading ways to pay your bill. During this transition, customers will be unable to make payments online or by phone between Nov. 4-6.

Start, Stop and Transfer Service

Start Service

Call 615-736-6900. At the prompt, press 2 to reach an advisor.

To sign up in person, visit our office at 1214 Church Street (M-F, 8 a.m. to 6 p.m.) and enter the middle door labeled Customer Lobby. See our Holiday Schedule for closings.

You need two current forms of identification (i.e., driver's license, social security card, passport, birth certificate). Learn more.

  • One must be U.S. government issued (or a political subdivision thereof)
  • One must include a photograph

Transfer Service

To transfer NES service to a new address, call 615-736-6900. At the prompt, press 2 to reach an advisor.

Connection Fees

The connection fee on your first bill is non-refundable and covers administrative start-up costs when service is started or transferred. The following charges apply:

  • If power is on - $15
  • If power is off - $30 (future day) or $45 (same day)

Security Deposit

NES requires a security deposit of $250 before service can be connected. The deposit is automatically credited to your bill after 12 months of satisfactory payment history (i.e., no disconnections, no more than one returned payment and no more than two disconnect notices). If you close your account prior to that time, the deposit is applied to your final bill.

 

The security deposit can be waived with one of the following: 

  • Instant credit check with a credit bureau at no expense to the customer.
  • Satisfactory payment history with NES within the past 12 months (i.e. no disconnections, no more than one returned payment and no more than two disconnect notices).

Stop Service

Call 615-736-6900. At the prompt, press 2 to reach an advisor. Be sure to contact us in advance to ensure billing is stopped at the appropriate time.