Start, Stop and Transfer Service

Start Service

To start electric service with NES, call 615-736-6900. At the prompt, press 2. Your call will be transferred to the next available representative.  

To sign up for service in person, visit our main office at 1214 Church Street (Monday-Friday, 8 a.m. to 6 p.m.) and enter the middle door labeled Customer Lobby. See our Holiday Schedule for closings.

 

You will need two current forms of identification to sign up for service.

·         One must be U.S. government issued (or a political subdivision thereof)

·         One must include a photograph

 

Acceptable identification includes a driver's license, social security card, passport and birth certificate. Learn more.

Transfer Service

To transfer your NES electric service to a new address within our service area, call 615-736-6900. At the prompt, press 2. Your call will be transferred to the next available representative.

Connection Fees

The connection fee on your first bill is non-refundable and covers administrative start-up costs when service is started or transferred. The following service charges apply:

·         If power is on - $15

·         If power is off - $30 (future day) or $45 (same day)

Security Deposit

NES may require a security deposit of $250 before service can be connected. The deposit is automatically credited to your bill after 12 months of satisfactory payment history (i.e., no disconnections, no more than one returned payment and no more than two disconnect notices). If you close your account prior to that time, the deposit is applied to your final bill.

 

The security deposit can be waived with one of the following: 

·         Instant credit check with a credit bureau at no expense to the customer.

·         Satisfactory payment history with NES within the past 12 months (i.e. no disconnections, no more than one returned payment and no more than two disconnect notices).

Stop Service

If you are moving and no longer require electric service from NES, call 615-736-6900. At the prompt, press 2. Your call will be transferred to the next available representative. It is important to contact us in advance to ensure billing is stopped at the appropriate time.