Power Outage Questions

How do I report my power outage?

NES offers several ways to report a power outage - online through My Account, via text message from your mobile device or by calling 615-234-0000.

Why is the outage number completely automated?

NES uses an automated system to process more calls and get electricity on quicker. When you call 615-234-0000, enter your NES account number, meter number or the phone number associated with your account for the system to recognized your location and send crew to restore power.

How does NES restore power?

Crews follow a three-step process to get power back on as quickly as possible. Learn more about how outages are restored after a storm.

What caused my outage?

Weather-related issues are the most common causes of power outages.

Does NES know when I’ve lost power?

NES can pinpoint transmission lines, substations and major circuits that are down. However, your outage may require individual repairs, so be sure to report it right away.

What if there is damage to my property?

If the meter base or masthead looks damaged, you will need to call a licensed electrician to make repairs before NES can reconnect power. See our Storm Damage Illustration for details.

Do elected officials, employees or other important individuals get special attention?

NES does not give preferential treatment. Work is not assigned according to when customers report their outage, where they live or the status of their account.

Is power automatically shut off during a tornado?

NES will not turn off power unless instructed by the Tennessee Valley Authority (TVA). For the safety of our crews, we will not attempt to restore service until conditions are deemed safe.

What if I have special medical needs?

If you or a family member rely on an electrical life-sustaining medical device in your home, call us to make sure we are aware of it. In some cases, severe storms can damage our electrical system so badly that it takes days to fix. If you depend on electricity, it's important to have an emergency back-up plan in place. For more information on critical referral, call 615-736-6900.

How can I tell if a downed power line is still carrying electricity?

Any downed power line could be live. Stay away and call 911 to report the emergency or hazardous condition. Also, be sure to follow these important safety tips.

What do I do if a tree falls near a power line?

If a tree falls on or near a power line resulting in an outage, call 615-234-0000. However, NES does not remove tree debris caused by a storm or emergency situation. Crews may need to cut broken and uprooted trees to make repairs, but it is the responsibility of the property owner to remove the tree debris.

Why would an NES crew pass my house without stopping?

The crew could be looking for the cause of the outage or working at a nearby location before electric service can be restored to your home.

How long does food last after the power goes out?

According to the USDA, food stored in a fully-stocked freezer will stay cold for two days. An unopened refrigerator will keep food cold four hours after power is lost. Check the temperature inside your fridge once electricity is restored to determine if the food is safe to eat. It should be at or below 40 degrees and the freezer at or below zero degrees.

How do I report a streetlight problem?

Submit a streetlight issue by completing the streetlight form.