Skip to content

Help / FAQs

  • What are NES office hours?
    Customer Lobby: Monday-Friday, 8 a.m. to 6 p.m.
    Report a Power Outage: 24/7
    Customer Relations: 24/7
    Tree Trimming: Monday-Friday, 7:30 a.m. to 3:30 p.m.
    Social Media: Sunday-Saturday, 6:00 a.m. to 10:00 p.m.
  • What is the NES Power Outage phone number?
    The NES outage number is 615-234-0000.
  • When can I call to report a power outage?
    You can report a power outage 24 hours a day, 7 days a week via the outage number: 615-234-0000.
  • What is the NES Customer Relations phone number?
    615-736-6900.
  • When can I reach NES Customer Relations?
    NES has a 24/7 Customer Relations department that can be reached at 615-736-6900.
  • How can I contact NES about tree trimming?
    You can call our tree trimming line: 615-695-7400.
  • When can I call NES about tree trimming?
    You can call our tree trimming line Monday-Friday 7:30 a.m. to 3:30 p.m.
  • What is the address for NES?
    1214 Church Street.
  • Is there parking at NES?
    Yes. NES has a parking lot available for customers at the Church Street entrance.
  • Can I reach someone after hours?
    NES now has an after-hours contact center that can be reached at the normal Customer Relations number: 615-736-6900.
  • Can I contact NES via email?
    We respond to customer emails within 2 business days. Submit your request through our  online contact form.
  • Can I speak to NES in person?
    Yes. You can speak to an NES service advisor in our Customer Lobby located at 1214 Church Street.
  • When does NES monitor social media?
    NES monitors Facebook and Twitter seven days a week, from 6:00 a.m. to 10:00 p.m. Follow us on Facebook and Twitter @nespower.
  • Where can I mail my NES payment?
    Send payments to:
    Nashville Electric Service
    P.O. Box 305099
    Nashville, TN 37230-5099
  • Where can I mail NES correspondence?
    Send correspondence to:
    Nashville Electric Service
    1214 Church Street
    Nashville, TN 37246
  • When is the NES Customer Lobby open?
    Customer Lobby hours are Monday-Friday, 8 a.m. to 6 p.m.
  • What are NES’ holiday hours?
    Our offices will be closed on the following days in 2023:

     

    • New Year's Day - Monday, January 2
    • MLK Day – Monday, January 16
    • Good Friday – Friday, April 7
    • Memorial Day – Monday, May 30
    • Juneteenth Holiday - Monday, June 19
    • Independence Day – Tuesday, July 4
    • Labor Day – Monday, September 4
    • Thanksgiving – Thursday - Friday, November 23-24
    • Christmas - Monday - Tuesday, December 25-26
  • Who do I contact for issues that cannot be resolved by NES?
    TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit tva.com/complaintresolution.
  • Are tree crews working in my neighborhood?
    You will receive a postcard, voicemail message and/or notice on your door when crews are scheduled to work in your neighborhood. We will make every attempt to alert you prior to tree trimming and keep you informed throughout the process. If you have questions, call our tree trimming hotline at 615-695-7400.
  • Why does NES trim trees?
    Our mission is to provide safe and reliable power to all of our customers. Tree trimming is crucial to make sure limbs do not interfere with power lines and cause outages or dangerous hazards.
  • How often does NES trim my trees?
    Customers can expect to have their trees trimmed every 3 to 4 years.
  • How are trees trimmed?
    NES has six certified arborists on staff to ensure trees are kept healthy during the trimming process. Our goal is to keep trees healthy while making sure they don’t interfere with power lines. Learn more about our trimming guidelines.
  • Who cleans up the debris after trimming?
    During normal trimming, our contractors will remove and/or chip tree limbs and debris from your property. However, NES does not remove tree debris caused by a storm or an emergency situation. Crews may need to cut broken and uprooted trees to make repairs to our lines, but it is the responsibility of the property owner to remove the storm debris.
  • Will NES ever cut down a tree?
    Trees growing directly under or close to power lines can be difficult to trim. In some cases, it is best to remove and replace the tree.
  • Can NES legally trim trees?
    A: Courts in Tennessee support a public utility's right to trim and remove trees, both within and outside of the right-of-way. According to the Municipal Electric Plant Law of 1935 and the Metro Charter, Appendix III, Article 42, NES has the power to purchase, construct, maintain and improve the electric system and to "do all acts and things necessary and convenient" to carry out the power given.
  • Where should I plant trees to avoid future problems?
    A: Trees grow to varying heights. Before planting, visualize the height and spread of a mature tree in relation to nearby power lines. Follow our minimum planting clearances to avoid future tree trimming.
  • Who can I contact for additional questions?
    Call our tree trimming hotline at 615-695-7400 (Monday-Friday, 7:30 a.m. to 3:30 p.m.).
  • How much does NES trim off trees?
    NES requires a minimum 10-foot clearance around poles for trees and shrubs.
    Overhang Removal - For large trees with branches hanging over power lines, we require at least 15 feet of clearance above lower voltage lines. With higher voltage lines, no overhang is allowed.
    “V” Pruning - When utility wires run through a tree, a v-cut is made to allow branches on either side of the wire to grow naturally.
    Side Pruning - Interfering side branches are removed from trees adjacent to power lines.

    Additionally, no vines can grow on NES poles or equipment. For pad mount transformers, a six foot minimum clearance is required in front of the transformer door so that crews can access the equipment and make repairs.