If you or a family member relies on a life-sustaining medical device in your home, we want to be aware of it. NES’ Critical Referral program is for residents who require an electrically powered life-sustaining device on a continual basis. To apply, call Customer Relations at 615-736-6900. After your application is approved, we will mail a form to you to forward to your doctor to verify eligibility. You will be enrolled once we receive the letter from the doctor, and recertified bi-annually.
Life support customers are given priority status during individual outages; during a widespread outage, repairs to the system must be made before individual outages can be addressed. Severe storms can cause significant damage that could take days to repair. It is important to have a back-up plan in place for extended outages.
Additional information about the Critical Referral program can be found in Customer Relations Policies.