Nashville Electric has partnered with HomeServe,† an independent company that offers eligible homeowners protection plans for plumbing, electrical, heating and cooling systems. Many times, homeowners are unaware of their responsibility for the repairs to these systems in and around their home. That’s why HomeServe offers optional yet affordable programs to help provide peace of mind.
Choose the protection that's right for you
Help safeguard your finances against the cost of emergency repairs with an exterior electrical system repair plan from HomeServe. This low-cost coverage can help ensure that your exterior electric line can be fixed by a licensed and insured professional in a timely manner.
A low-cost plan from HomeServe can help you worry less about the cost and hassles from interior electrical line-related breakdowns.
HomeServe FAQ
What is the Home Repair service program?
It is a selection of optional home repair service plans from HomeServe offered to eligible homeowner customers in our service territory. The program is a variety of optional subscription-based service plans designed to help homeowners manage the cost and inconvenience of unexpected home repairs.
Are customers required to enroll in this program?
No. This is an optional, voluntary program offered for our customers' convenience. A customer's utility service will not be affected in any way if they choose not to participate.
Who is HomeServe?
HomeServe is an independent company that provides home repair service solutions. They partner with nearly 1,400 leading utilities and municipalities across North America and serve over 4.6 million households.
Who should I ask if I have a question about the program?
For any questions about the program, plans or HomeServe (including plan details, pricing, enrollment or to schedule a repair) customers can call HomeServe at the toll-free number at 1-833-878-4012 or visit the website at HSPlans.com/RepairsNashville. Our role is to make the program available, but HomeServe is the administrator and handles all program-specific inquiries as well as service requests.
Who performs the repair work?
HomeServe uses a network of local and licensed contractors to perform the service work. This ensures that skilled tradespeople from our local community are involved in the program.
Are the repairs guaranteed?
Yes. Covered repairs performed by HomeServe's network of contractors are guaranteed for one year.
How does a member schedule a repair?
Customers who are enrolled in a plan can call the HomeServe Repair Hotline at 1-833-878-4012, which is available 24 hours a day, 365 days a year, to schedule a repair.
Can a member cancel their coverage?
Yes, customers can cancel their coverage at any time by calling the HomeServe toll-free number at 1-833-878-4012 or visiting the HomeServe website at www.homeserve.com/cancel.