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Terms of Service

Registering for My Account

You must complete the registration process to establish a NES Power Online Profile. By registering, NES will create a user identification file and profile for you. You agree to the NES Terms of Service (TOS) and acknowledge that NES may update the TOS without prior notice.

Password & Security

You understand that your username, password and security questions are designed to protect your information and the integrity of our system. It is your responsibility to ensure that your username, password and other security codes are kept private and are not disclosed to others. Notify Customer Relations, 615-736-6900, if you believe your online profile has been compromised.  

Use of Account Information

We will not sell your personal information to any third party. Your account information will only be used by us in these ways:
  • To verify the existence of your electric service
  • To communicate with you and handle requests by you
  • To compile information about how our site is reached and used
  • To compile research that does not identify you as an individual
  • To fulfill requests by you for information on other services
  • To comply with court orders and as otherwise required by Tennessee State Law

Canceling My Account

You may cancel your NES Power Online Profile by selecting the “Update My Profile” link after logging into your account.  We reserve the right to stop your use of the online My Account feature if:
  • You provide incorrect information during the registration process
  • Your e-mail address becomes invalid
  • You violate the Terms of Service

Changes to the Terms of Service

NES reserves the right to update the Terms of Service from time to time. We will notify all registered site users of the change via email. If you use My Account after being notified of the changes, you have agreed to the new Terms of Service.  

Changes to Products & Services

NES may make improvements and/or changes in services or programs described on this website. As a convenience, notice of such improvements and changes may be posted on the site. Failure to post a notice will not affect NES’ right to make such modifications.


Links to Third Party Sites

This website contains links to third party sites. These links are provided for convenience and informational purposes and are neither under the control of NES nor is the content of third party sites monitored by NES. NES is not responsible for the content of any site linked to this website and makes no representations or warranties, express or implied, regarding the content of any of these linked sites. These links do not constitute or imply an endorsement, authorization, sponsorship, or affiliation by NES with respect to any third party, any third party's website, the content of any third party's website, or any products or services provided by a third party.


Third Party Services

Certain products and services available on our site are provided in partnership with a third party and may require you to disclose personally identifiable information in order to register for and access such products or services.

If you elect to register for such products or services, your personally identifiable information will be transferred to the third party and will be subject to their privacy policy and practices. You should review the privacy practices and policies of such third parties prior to providing your personally identifiable information. 

For Privacy concerns, please see Privacy Policy.