Outage Map

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911. Also, be sure to follow these important safety tips.

Click on the map to view current outages across the system and to report your power outage.

The graphic above is a snapshot of February 1 (p.m.) into February 2 (a.m.).
Green indicates areas where energy is restored. The red areas indicate outages. The white dots with trucks show where NES lineworkers are located based on vehicle locations. This map does not show contracted crews.

NES Winter Storm Q & A

Damage from the historic, severe weather storm, Fern, which brought snow, ice and freezing temperatures to Nashville, created one of the largest power outages in NES history. We had 230,000 customers without power at the storm’s peak. For reference, the March 2020 Derecho tornado caused 130,000 outages.

Q: When will my power be restored?

A: As of January 31, it is estimated that 85% of customers will have power restored by Sunday, Feb. 1 and power will be restored to all customers by February 9. Customers without power can expect updated estimated restoration dates by zip code twice daily.

If you would like to know if crews are currently working in your area, visit the Residential Service Status page. Crew response locations are updated every two hours to give you the most current information.

Q: Why is it taking so long to restore power?

A: The amount of destruction across Nashville is extensive. Power restoration efforts will take time. There were over 700 broken poles, in addition to trees and branches on power lines. All available NES and contract crews are working 24/7 on power restoration.

Q: What should I do if I don’t have power during this winter weather?

A: If you do not have power, we encourage you to find a friend, family member, hotel, or emergency shelter. For transportation assistance to Metro Nashville’s Emergency Warming Shelters call 615-401-1712

Warming Shelter Information

Q: How do you prioritize who gets their power back first?

A: Crews work to restore the largest outage areas first and work their way down a list to the single outages. One neighborhood is not prioritized over another.

Q: What are you doing to make sure customers will get power back as soon as possible?

A: Our crews are working 14- to 16 -hour shifts around the clock in freezing temperatures to restore power to all of our customers. We currently have more than 1,000 lineworkers in the field.

Q: Do you need more workers to get the power on more quickly?

A: NES currently has crews from several states in the field. While other companies have offered support, which is greatly appreciated, we have been able to grow our workforce with current contracts and mutual aid partnerships.

Q: Why can’t you add more lineman faster?

A: Safely restoring power to all customers is always our top priority. In terms of utilizing outside crews, integrating new crews into a live electric system is challenging. We will not and cannot compromise safety. Linemen must be qualified, trained on our system, insured, and integrated into our safety and operations protocols. Mutual aid ensures crews meet those criteria.

How We Restore Power

Reporting a Power Outage

Nashville Electric @NESPower

#NESOutageAlert January 26 9:30am NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 60,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. NES lineworkers restore power by tackling areas affecting the largest number of customers first. We understand being without power is difficult, especially when conditions outside are extreme. Regardless of where a customer lives, all of our customer base is important, and our crews are working hard to get every last outage repaired. No one will be forgotten or left behind; however, utility prioritization practices are to restore the greatest number of customers first. Right now: • there are about 175,000 customers currently without power • at least 109 broken poles have been reported across our service area NES will double its workforce by midday today, with nearly 300 lineworkers deployed across our service area. Vegetation management crews and supplemental contract crews have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently. NES asks that customers ensure their homes are ready to receive power. If weatherheads, power masts, or meter bases are damaged, our crews cannot safely reconnect power. NES maintains and repairs the lines leading to a customer’s home, but homeowners are responsible for the equipment on the house. If home equipment repairs need to be made, we strongly suggest contacting a licensed electrician for those repairs. Along with city officials, NES also continues to ask for the community’s help. If your power is out, do not call 911. We need to keep those lines open for emergencies. But if you see a downed power line, that is an emergency, so that is when it is appropriate to call 911. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous. How to Stay Updated •Report outages by texting OUT to 637797 (NESPWR) from the phone number linked to your account, or by calling (615) 234‑0000. •NES will share restoration information on X (formerly Twitter) and Facebook throughout the event.

Nashville Electric @NESPower

#NESOutageAlert January 26 7:30am NES teams worked overnight to make repairs and restore power to customers after freezing rain and ice impacted the NES service territory and have since restored power to 60,000 customers. NES and contracted crews will continue operations in rotations, and they will remain on extended 14–16‑hour shifts to ensure we can continue responding to outages quickly. Right now: · there are about 175,000 customers currently without power · at least 97 broken poles have been reported across our service area · more than 70 distribution circuits are out and in the process of being restored · there are less than 35 circuits with over 2,000 customers out now Outages during this event peaked at 230,000, marking the largest number of outages at one time NES has ever experienced even compared to the May 2020 derecho windstorms, when outages peaked at 200,000. NES will double its workforce by midday today, with nearly 300 lineworkers deployed across our service area. Vegetation management crews and supplemental contract crews have been deployed to complement our restoration efforts and ensure lineworkers can continue reaching their sites efficiently. Along with city officials, NES continues to ask for the community’s help. If your power is out, do not call 911. We need to keep those lines open for emergencies. But if you see a downed power line, that is an emergency, so that is when it is appropriate to call 911. We ask that everyone stay away from downed power lines, and to always assume they are live and dangerous. How to Stay Updated · Report outages by texting OUT to 637797 (NESPWR) from the phone number linked to your account, or by calling (615) 234‑0000. · NES will share restoration information on X and Facebook throughout the event.

Nashville Electric @NESPower

#NESOutageAlert January 25 9:25pm Here are the latest numbers after a full day of restoration efforts. NES lineworkers will continue overnight and we will not stop until power is back on for all customers. https://t.co/BuCNU2dCRC

Seasonal tips to keep your bill down

Outages

Outage Map

NES Winter Storm Q & A

How We Restore Power

Reporting a Power Outage

Text "OUT"

Call 615-234-0000

Report on Map