Winter Bill Q&A
Nothing has changed in my home. Why is my bill higher this month?
Heating your home, especially during cold spells, requires more electricity (kWh) to maintain the temperature, even if you don’t change the thermostat. According to the Department of Energy, over half of your bill can come from heating your home and water. Find out more about Understanding Your NES Bill. The increased kWhs are multiplied by the Energy Charge & TVA Fuel Cost Adjustment. More information about Rates
What can I do to reduce my bill going forward?
- See how to make your home energy-efficient at Energy Saving Tips and rebates for homes and businesses at Manage My Energy
- Sign up for Budget Billing. Budget Billing sets fixed monthly payments based on last year's usage and is reviewed regularly to avoid an unexpected year-end settlement.
What if I can’t pay my bill?
We are here to support you during this time. Following Winter Storm Fern, several special billing options were created to help manage finances. Customer Relations at (615)736-6900 will work with you to see what works best for your situation.
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- No Disconnections or Late Fees: All service disconnections or late fees are suspended through June 2026.
- Flexible Payment Arrangements: You can set up unlimited payment arrangements through December 2026. This is a significant departure from our standard policy, designed to give you the time you need to manage your finances.
- United Way's Winter Storm Recovery Fund: Apply for assistance to cover broader needs for rebuilding efforts. The NES Board approved a $1 million donation to demonstrate our commitment to supporting community rebuilding efforts and your recovery.
Will I be charged for the days I experienced an outage?
No. NES will never charge you for any electricity you did not use. If you want to know more, you can call Customer Relations at (615)736-6900.
How can I see how much electricity I used on my bill?
You can see your monthly electricity usage on your bill under “Your Statement Details.” You can also compare this bill to previous months and this time last year in the “Your Energy Summary” bar chart.
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My Account
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AutoPay
- AutoPay through Paymentus is now available whether or not you choose to enroll in e-bill! Login to My Account and click on the Enroll link under AutoPay and follow the prompts. Never worry about missing a due date again! (e-check only). *Customers previously enrolled in NEAT have been moved to AutoPay.
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Pay OnlinePay your bill with ApplePay, PayPal, Venmo, debit/credit card or checking account, no login required. You will need your 10-digit NES account number. The service provider charges a convenience fee of $2.25.
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Pay by PhoneCall 615-736-6900 and follow the prompts, 24 hours a day, 7 days a week. Pay your bill with a card or checking account. You will need your 10-digit NES account number. The service provider charges a convenience fee of $2.25. Payments post to your account immediately.
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Pay by MailPlease include the bill stub with your check or money order and mail in the envelope provided. Send payments to Nashville Electric Service, P O Box 305099, Nashville, TN 37230-5099.
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Pay in Person
- In Your Neighborhood: Pay your bill with cash through our Scan to Pay option at various retailers. Simply click the one-time payment link to receive a barcode via SMS (message and data rates may apply) or email. You will need your 10-digit NES account number. The service provider charges a $2.95 convenience fee. Payments made using a barcode will be processed in real-time. No need to call in.
- At a Self-Service Kiosk: You can now pay your bill with cash (without a fee), card or e-check 24x7 at one of our user-friendly payment kiosks, located outside our main office and Enbright Credit Union branch locations: 2340 Jackson Downs Boulevard in Donelson or in Hendersonville at 270 Indian Lake Boulevard. The service provider charges a $2.25 convenience fee for e-check and card payments. Payments will post immediately.
- At NES: Our friendly tellers are available in the customer lobby located at 1214 Church Street, Monday through Friday from 8 a.m. to 4 p.m. Pay in cash, check or money order. Sorry, card payments are not accepted.
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Please note: If your payment is to reconnect your service after disconnection, to avoid any damage that may result upon power restoration, please ensure that appliances or devices at the premises are turned off before consenting to power restoration. NES is not liable or responsible for any loss, injury, or property damage resulting from power restoration. Reconnect fees will apply (after-hours reconnection will result in a higher fee).
Bill Pay Programs
NES offers several programs to make it easy to manage your monthly bills. Choose what’s right for you.
Manage Your NES Account with Ease
Check out our new flexible account management options
Need Bill Pay Assistance?
There are a number of agencies who offer assistance with utility bills.
Visit NES Helps, or call 211 for more information.