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NES Retirees

Welcome to the NES Retiree Web Portal for easy access to medical documents and pension information.

Important Updates

UMR Has Replaced HealthSCOPE

Effective January 1, 2023, United Medical Resources (“UMR”) replaced HealthSCOPE as our Third-Party Administrator for our medical, dental, and vision plans. The medical, dental, and vision benefits coverages will remain the same, but remember that:

  • Instead of the CIGNA OAP network we will have the United Healthcare Choice Plus Network. See if your medical provider is in the new network by going to UHC Choice Plus Provider Search (
  • You need to use your new medical card when you use medical, dental, or vision benefits.
  • The new website is To begin using it, click on Login/Register and follow the instructions.
  • To get the smart phone app, search for UMR Health and follow the prompts to register.
  • To contact UMR by phone, call 877-385-8816.
  • OptumRx will still be our pharmacy benefits manager.

HealthSCOPE was recently bought by UMR and UMR will retain our existing account representatives who know our benefits and our members.

If you have any questions, please contact Compensation and Benefits at ext. 3942.

Metro Healthcare Incentive Program

NES employees, retirees, and dependents can receive free medical services at Metro General Hospital. Metro Healthcare Incentive Program (MHIP) helps you save money with not copays and no coinsurance needed. 


New Musculoskeletal Benefit

NES has added a new benefit Kaia, a virtual exercise therapy program to help you enjoy a pain-free life and get back to doing things you need to do and love to do.

Information on Kaia


New Diabetes Health Benefit

NES is excited to partner with DayTwo to offer a new benefit for type 2 diabetes, pre-diabetes and weight management. DayTwo offers a breakthrough approach that provides personalized blood sugar predictions based on your gut microbiome. Retirees and their dependents on the NES medical plan are eligible to participate, but space is limited. Participation is voluntary and confidential. Learn more at or call 833-833-2149.


Check your 457 Plan Beneficiaries
Remember to check your beneficiaries for the NES 457 deferred compensation plan. Empower is now the record keeper of all 457 beneficiary information. Your beneficiary information is available on the Empower website,, under Account Detail, Personal Information. Please log in and review your information and make any changes, if needed. You may also contact Empower at 877-778-2100.  

Healthcare Documents

Pension Information

The Electric Power Board approved a two (2) percent cost of living increase to your current monthly annuity from Nashville Electric Service, effective January 1, 2024. The total amount of your increase will be applied to the amount you receive from SEI.  If you receive a monthly annuity from John Hancock, that amount will remain the same. If you have any questions, please call Compensation and Benefits at 615-747-3942.

Helpful Links

Contact Compensation & Benefits

Phone: 615-747-3942
(Monday-Friday 7:30 a.m. to 4:30 p.m.)

Fax: 615-747-3727

Email: [email protected]
We respond to emails within 2 to 3 business days. Email us if you want to receive periodic emails regarding retiree information.