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Outages

For your safety, if you see a downed power line, always assume it is live. Stay at least 35 feet away and call 9-1-1 immediately.

Outage Map 

You can easily report your power outage here using the "Report" button on the map. 

Toggle between tabs to view “Legend” for map details, “Events” showing the number of outages and total customers per outage, and “Layers” to turn the community outlines on or off to personalize the preferred map.

 



Keeping your contact information up to date is important during outages, in case we need to contact you. To confirm your email address and phone number are correct on file, sign in to My Account and click on "Profile." You can also call Customer Relations at 615-736-6900 or visit us in person at 1214 Church Street during regular business hours. 

Reporting a Power Outage

Report on the Map

You can now let us know your power is out directly from our new outage map!

Sign into My Account

If you have no electricity at your location, report the outage by signing into My Account

Text "OUT"

Quickly report a power outage by texting "OUT" to 637797 (NESPWR) from your mobile device.

*Message and data rates may apply.

Call 615-234-0000

You will need the meter number or phone number associated with your account for the system to recognize your outage.

How We Restore Power