Contact Us

Never touch or go near downed wires. In case of an emergency or hazardous condition, call 911.


Report a Power Outage


24 hrs/7 days

Customer Relations


Monday-Friday 6 a.m. to 12 midnight, Saturday 7 a.m. to 5 p.m.

Tree Trimming


Monday-Friday 7:30 a.m. to 3:30 p.m.


We respond to customer emails within 2 to 3 business days. Submit your request through our online contact form.

In Person

Customer Lobby at 1214 Church Street

Monday-Friday, 8 a.m. to 6 p.m.


Send payments to:
Nashville Electric Service
P.O. Box 305099
Nashville, TN 37230-5099   
Send correspondence to:
Nashville Electric Service
1214 Church Street
Nashville, TN 37246

Social Media


Monday-Friday, 8 a.m. to 5 p.m.


See our Holiday Schedule for closings.

TVA Complaint Resolution

TVA provides regulatory oversight for NES and other utilities in the Tennessee Valley. If you have an unresolved issue regarding your electric service that cannot be resolved by NES, visit