NES Helps

LIHEAP utility assistance is temporarily delayed. Applications will be waitlisted, and residents are encouraged to contact United Way

211 is a free, confidential service that helps people find the local resources they need in times of crisis and beyond.

Dial 211 or text your ZIP code to 898-211 to get started.

The Metro Action Commission offers a range of services to income-eligible residents of Davidson County.

The Mid-Cumberland Community Action Agency assists families experiencing financial crisis. Contact the county outreach office in which you live for more information by calling 615-742-1113

Cheatham County ext. 9400
Robertson County ext. 7400
Rutherford County ext. 7500
Sumner County ext. 8300
Williamson County ext. 9400
Wilson County ext. 9500

The Tennessee Housing Development Agency (THDA) offers utility bill assistance under the rental relief program. The online application can be found on the THDA portal or by calling the THDA Rent Relief call center (844-500-1112) and speaking with a program representative.he

Home Uplift

NES believes that one of the best ways to support our customers is by providing resources that help lower energy costs. That’s why we have partnered with TVA to bring Home Uplift to our community. The Home Uplift program doesn’t just reduce utility bills; it makes changes that improve residents' quality of life, helping them stay safely in their homes longer. Eligible homes will receive up to $10,000 in energy-saving upgrades such as insulation, duct sealing, low-flow shower heads, and more.

Review the criteria and complete the application to have your home evaluated. Single-family homes and rental homes are eligible to participate in Home Uplift.

NES issues a cutoff warning when you have an outstanding balance from the previous billing cycle. The improved bill design makes it easy to tell if you are behind. Past-due balances appear in a gold box under the total amount due. Most of the time, we can help you with a payment extension, so contact us right away. You can use our automated system to set it up quickly and easily.

If you need guidance, our Customer Relations Department is here for you. Made up of the most compassionate Nashvillians around, we want nothing more than to help you keep the power running in your home.

When you call one of our advisors, we will go through all your options that could include a payment extension or temporary bill assistance to address your immediate need. We can also walk you through billing programs like e-bill, Balanced Billing and Autopay that can help in the long run.

NES Customer Relations – 615-736-6900
Monday – Friday, 6 a.m. to 12 a.m. and Saturday, 7 a.m. to 5 p.m.