NES Helps

Home Uplift

NES believes that one of the best ways to support our customers is by providing resources that help lower energy costs. That’s why we have partnered with TVA to bring Home Uplift to our community. The Home Uplift program doesn’t just reduce utility bills; it makes changes that improve residents' quality of life. Eligible homes can receive up to $10,000 in energy-saving upgrades, such as insulation, duct sealing, low-flow showerheads, and more.

Review the criteria and complete the application to have your home evaluated. Single-family homes and rental homes are eligible to participate in Home Uplift.

NES issues a cutoff warning when you have an outstanding balance from the previous billing cycle. The improved bill design makes it easy to tell if you are behind. Past-due balances appear in a gold box under the total amount due. Most of the time, we can help you with a payment extension, so contact us right away. You can use our automated system to set it up quickly and easily.

If you need guidance, our Customer Relations Department is here for you. Made up of the most compassionate Nashvillians around, we want nothing more than to help you keep the power running in your home.

When you call one of our advisors, we'll review your options, which may include a payment extension or temporary bill assistance to address your immediate need. We can also walk you through billing programs like e-bill, Balanced Billing, and Autopay that can help in the long run.

NES Customer Relations – 615-736-6900
Monday – Friday, 6 a.m. to 12 a.m. and Saturday, 7 a.m. to 5 p.m.